Refund | Cancellation Policy

At Foundre, we are committed to delivering high-quality digital products, services, solutions, and professional support. We work closely with our clients to understand their requirements and deliver services according to the agreed scope, timelines, and specifications.

Because the nature of our services may involve significant time, resources, development work, design work, third-party services, and other project-related expenses, refunds are handled according to the terms applicable to the specific service or project.

Refunds

Refund eligibility may vary depending on the nature of the service, project stage, and terms agreed upon with the client.

If you are dissatisfied with a service or believe that the delivered work does not reasonably match the agreed requirements or scope, please contact us as soon as possible with the relevant details.

Our team will review the request and, where appropriate, work with you to resolve the issue through one or more of the following:

  1. Corrections or revisions within the agreed project scope;
  2. Resolution of technical issues or defects attributable to Foundre;
  3. Adjustments to the deliverables where reasonably possible; or
  4. A refund, credit, or other resolution where specifically applicable under the agreed terms.

Refunds will not normally be available for work that has already been completed, approved, delivered, or accepted by the client, except where otherwise required by applicable law or expressly agreed in writing.

Any third-party fees, platform charges, payment gateway charges, licenses, subscriptions, hosting costs, domain charges, or other non-refundable expenses incurred on behalf of the client may be excluded from any applicable refund.

For project-based services, any refund will be determined based on the amount of work completed, resources committed, and expenses incurred up to the date of cancellation.

Refund Timeline

Where a refund has been approved by Foundre, we will initiate the applicable refund within 5–7 business days.

The amount may take additional time to appear in your bank account or original payment method depending on your bank, card issuer, payment gateway, or financial institution.

Where applicable, refunds will generally be processed using the original payment method used for the transaction.

How to Request a Refund

To request a refund or raise an issue regarding a service, please contact us through the contact information provided on the Foundre website.

Please include:

  • Your name or company name;
  • Relevant order, invoice, project, or transaction details;
  • Description of the issue;
  • Reason for the refund request; and
  • Any supporting documents, screenshots, or other relevant information.

We may request additional information where necessary to evaluate your request.

Cancellations

Cancellation terms may vary depending on the type of service and the stage of the project.

For projects or services that have not yet commenced, cancellation requests may be considered subject to any applicable agreement, advance payment, or non-refundable expenses.

Once work has commenced, cancellation may result in charges for work completed, resources allocated, third-party expenses, and other costs incurred up to the date of cancellation.

For ongoing services, subscriptions, retainers, or recurring services, cancellation will generally take effect at the end of the applicable billing or service period unless otherwise agreed.

Any specific cancellation terms agreed upon in a proposal, quotation, statement of work, service agreement, invoice, or other written communication between Foundre and the client will take precedence over this general policy to the extent permitted by applicable law.

Changes to Project Requirements

Requests to substantially change the scope, requirements, features, design, technology, or deliverables of an ongoing project may result in additional charges or changes to the estimated timeline.

Minor revisions within the agreed project scope may be handled as part of the normal delivery process.

Changes outside the agreed scope may require a separate quotation or written approval before the additional work is undertaken.

Non-Refundable Services and Expenses

Unless otherwise agreed in writing, the following may be non-refundable:

  • Work already completed;
  • Approved or accepted deliverables;
  • Third-party software, licenses, subscriptions, or services;
  • Domain and hosting charges;
  • Payment gateway or transaction charges;
  • Purchased assets or resources;
  • Custom development or design work already undertaken; and
  • Other expenses incurred specifically for the client's project or request.

Nothing in this policy limits any rights or remedies available to consumers or clients under applicable law.

We encourage clients to discuss their requirements with our team before making a payment so that the scope, deliverables, timelines, and applicable commercial terms are clearly understood.

Email: Contact information available on the Foundre website.

We value our clients and always aim to resolve concerns fairly and professionally.

Last updated: 06 October 2026